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Support

Need help with installation, design, and more? Ask about our technical training and professional services offerings.

Vcinity provides system support for existing and emerging infrastructures in IT environments of any scale.

We provide the technology and tools you need to maximize uptime, availability, and performance. Additionally, we team with leading channel partners to bring you a level of personal support that ensures the stability and continuous operation of your mission-critical systems.

Live Support

Technical Assistance

We’re accessible around the clock, every day of the year.  Through Vcinity’s Technical Assistance Center, customers can connect with support engineers for help with product-related questions, troubleshooting, diagnostics procedures, and more.

Our engineers are available by phone or email. Email responses are provided by the next business day.

For U.S. Toll Free

 (866) 755-0267

For U.S. & International

 +1 (301) 944-8100 for U.S. & International

Customer Support

Software updates and information:

Vcinity’s new Support portal provides customers with 24×7 online access to:
  • Software updates
  • Patch releases

In case of any portal issues you can contact portal_support@vcinity.io 

Documentation:

The Knowledge page will be redirected to the Vcinity portal page (Documentation tab) after close of business Friday 3/15/24 and will require a login to access the product documentation. Please contact your sales rep or portal_suport@vcinity.io if you do not have login credentials to the Vcinity portal.  

Order Support

Help with your order

For any questions about your order, please contact your sales representative or order_support@vcinity.io.

License requests

For license requests, please contact order_support@vcinity.io.